Non service

One of my vehicles was settled in April of this year. Since then, I have been trying to get the registration papers from MFC by emailing them, but I have not received any response as of today, which is September. Due to the lack of registration, the car is currently not roadworthy. I am extremely unhappy with MFC's client service. While one of the agents I spoke to was very helpful, he was only able to do so much. I have been trying to reach Phumzile, one of the team leaders, but she has not answered any of my calls. I have been put through to her without any luck, tried her direct line without any luck, and now I have no choice but to complain on this forum, which is unfortunate.