Non existing warranty

<p>I burst a Tyre on the way back from Durban on the 27th December on a vehicle I have only had 2 months. I called your contact Centre and was advised they were closed but get a new Tyre and we will refund you. </p> <p> </p> <p>I logged another call and imagine my surprise when there is no history of the Call taking place on your system. Still waiting for some sort of feedback from IT department. </p> <p> </p> <p>Also haven't been refunded for the Tyre purchased. </p> <p> </p> <p>What's the point of having a Tyre and rim warranty if I still need to pay for the tree myself. </p>