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Henk B

1 reviews | Active since Mar 2009

12 Feb 2020, 08:37

Non existing call centre service!!!

I've been having problems signing in to "my accounts" on the MFC website for more than a week. Tried phoning the call centre to solve the problem but cannot seem to get connected to the call centre on the *** number. This morning I finally got hold of a consultant. I advised him of my problem upon which he asked my ID number which i gave him upon which he then rep**** that he was going to transfer my call to the debtreview dept. (I am under debtreview) I've been listening to this **** music for 28 minutes and even typed the complaint on Hellopeter, all while still holding for the promised consultant. All i'm trying to do is log in so I can check my accounts and make an payment. 33 minutes when I hang up. Cannot get through again. Excellent Service from MFC (and that was sarcasm!!)

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Replies (3)
Motor Finance Corporation
Motor Finance Corporation's reply12 Feb 2020, 13:08
Official
Dear Henk

We acknowledge receipt of your complaint.

We are so sorry to hear of your experience and apologise for the dissatisfaction caused.

Your complaint will be investigated and feedback will be provided thereof.

Kind Regards
Client Value Management
***



HB
Henk B's update12 Feb 2020, 13:41
Reviewer Update
I've managed to get through to Customer support and spoke to Robyn who was very helpful. She, however, also could not manage to get me to log in and had me send a screenshot of the error to the support email address so it can be escalated to the IT department.
Total time on the phone with MFC today.....132 minutes.
HB
Henk B's update24 Feb 2020, 11:47
Reviewer Update
So I was contacted by 2 MFC consultants. The first one, a man, was very arrogant and told me that because I'm under debt review, I no longer have access to the "my accounts" function on the MFC website. So after being under debt review since early 2019 and always being able to check my balances, I now suddenly am being blocked because of debt review. What a load of bull#$%@!!
An Afrikaans lady from MFC Debt review division did however phone me later and was very helpfull. She could also not help getting met logged in by assisted me by giving me all balances. She also advised me that I should still be able to access the "my accounts" function even though I'm under debt review. She advised me that she would escalate the matter but I had no response since then and also no luck logging in. Never is a long time but......