Non existent service and no refund

<p>In December I called Mfc Tyre and rim warranty. Followed the steps with the information that I was provided. Paid for the Tyre out of my own pocket. </p> <p> </p> <p>Got told I would be refunded 14 days after all relevant paperwork was sent through. </p> <p> </p> <p>I have sent through all paperwork on the 2nd February 2017. It is now the 24th February 2017. Still no refund. </p> <p> </p> <p>I emailed maseko ramokgadi and ccd Louis Masilo three times yesterday and once this morning and have still had no contact whatsoever. </p> <p> </p> <p>I am a client paying for a service that takes 3 months to sort out and don't get any feedback when I query something. </p> <p> </p> <p>The service level is shocking and the fact that your direct client resolution specialist can't even reply to a client is disappointing to say the least. </p> <p> </p> <p>14 days to wait for refund after recieving documents. It has already been 20 days. Not including the 3 months it's taken to get to this point. </p> <p> </p> <p> </p>