Non communication and questionable finance

Should anyone try to obtain a statement and balance from MFC good luck. I am writing this review on behalf of my mom that purchases a vehicle and financed through you. First of all your are 16% which is way out of line. What happen to prime plus 2% this is how you rob consumers. Having said that your clause 6.1 of your contract clearly stipulates that you will provide a statememt every 3 months wrt the state of the account. You have failed this clause and breach of contract and against CPA to communicate to your customers. In thr interim there were a vat increase as well as rate increase and you fail to communicate with customers wrt this. This is also ******** and against CPA as you do not keep communication with your customers. Trying to deal with you is also an dead end and rude staff. I am trying to help my mom to initiate communication with you and yet you do not want to assist me. My Mom over the last three years sent email after email after email and yet to get an unsatisfactory answer or response from you. The service is really bad from your side as you fail everytime we try to communicate with an institution like you. This is the reason for posting this here. I am providing you one week to respond , if not I am sending to CPA for investigation. Last point a deposit of R20,000 were paid in cash, you deduct on 10,000 from purchase price. I have the proof of the deposit paid.