Non closure of account 2 weeks after settlement

Hi there,<br> <br> I contacted your customer services on Tuesday 12 April to close my account as it was settled by the dealership.(attached proof - 6 April)<br> Wednesday 13 April this was confirmed as well as my refund of my installment of R4 823.22 on the 1 April.<br> I notice that my account is still not closed and showing that my installment is going off on the 1 May.<br> <br> If this happens I will make make sure MFC will be held liable - my request for close of the account should have happened in maximum of 48 hours.<br> I shouldn't have even requested this even as it was settled on the 6 April - thus my refund was already due. Why MFC hold's customer money back only they will know????<br> <br> I'm sending this email at 6:30 Sunday 17 April - my request for closing this account and refund of my money better happen by Tuesday 19 April otherwise I will take this matter further up the ladder of MFC as this is unacceptable service being provided.