Nombulelo Precious Mdingi MFC Consultant - refuses to talk to me and yet keeps on harrassing me and still I have not been able to get in touch with ANYONE at MFC in order to make a payment arrangement. What a disgrace!!

Absolute worst customer service that I have come across as off yet IN MY LIFE!!!

I have been trying to get hold of a consultant in order to make a payment arrangement to avoid my account being in arrears but unfortunately had ZERO success. To put the cherry on top, Nombulelo Precious Mdingi, who is apparently an MFC debt Consultant has made it her life's mission to show me just how rude, inconsiderate and disrespectful one human being can possibly be, not to mention, the technical term for her actions currently would be labeled as harassment.

Firstly, I have had quite some Computer and email account problems since mid March and struggled to log back into my email as I had been hacked. I only recently got full control back and was met with a Notica of Demand email informing me of the outstanding amount and give a number to call but ZERO additional information as to how to get in touch with anyone who could possibly be competent even in the slightest as I refuse to talk to someone who not only talks over me, refuses to listen to me, aggressively insults me as a human being and makes assumptions and then hangs up while I am still trying to ask what other options I have. Apparently I can only talk to her about my account and no one else.... It must be IMPOSSIBLE for MFC to only have one consultant. Currently I receive a phone call 3 times a day where she starts to talk and can clearly hear my and then all of a sudden starts repeating "Hello" and 5 seconds later drops the calls. This currently is a daily occurrence. Here follows the details:

Since beginning of April 2023 I have been struggling to get hold of someone at MFC who can assist me with a payment arrangement. The first week when I did manage to talk to someone, I was only given advice the advice that as long as I pay within the first 10 days of the month then all should be well and told that I can only make payment in cash at Checkers (which I am uncomfortable with as I do not carry that large amounts of cash around, not to mention the bank costs to draw the money). None of my account details was confirmed during this call and so I assumed there would be no record of this arrangement on my account either. Since then I have been phoning every week or second week, only to be put through to the debt department, where I would be on hold endlessly. After 30 min of waiting for someone to answer I ended the call and tried again, only for the same to happen. The few calls I have received till date has been even worse in regards to absolute horrible service. The first consultant that phoned me insisted that I give my ID number in full and did not want to accept my Date of Birth as confirmation, but when I requested her name and to speak to her Superior the call was dropped whilst I was still speaking. The phone call after that went pretty much the same. By the third call my Date of Birth was accepted only for me to be cut off again when I asked that the consultant verify herself. The most recent phone call I received was by far the worst. After confirming my date of birth the consultant has yet to inform me from where she was phoning and in regards to what. When I asked her to verify herself she stated an email has already been sent (which I have yet to receive after almost 3 weeks) and also that she will be sending me an sms after which I can contact her on her personal number when I am ready to co-operate. Nombulelo Precious Mdingi then proceeded to blatantly speak over me, refuse to answer any questions relating to how I can get in contact with someone to make a payment arrangement and insisted that my only option is to speak to her in this regard and that no one else would be able to assist me. When asked to speak to her superior she yet again interrupted me and continued to talk louder than me. At this point I had been repeatedly asking nicely to be heard without any success. The conversation ended with the phone being put down in my ear as well. A week ago, I tried phoning once again. Only to be on hold for another 30 minutes. I understand that my account is in arrears but how am I suppose to make an arrangement if I am met with anger and accusations? Till now I have never been able to find fault with MFC and I have been a client for more than 4 years now. I am beyond disappointed and disgusted in the consultants working for MFC.

I refuse to be held liable for costs regarding to my account being handed over as I have tried my utmost best to get hold of ANYONE at MFC with no success. Clearly MFC is not bothered about my outstanding amounts being settled and even less concerned to treat me like a paying client that has not had ONE missed payment in the past 4 years of being with them, not to mention making an early settlement not too long ago. I am absolute repulsed in the way I am being treated. If the phone calls and emails continues I will be left with no choice other than to open a case of harrasment against MFC as well as Nombulelo Precious Mdingi.