1 reviews | Active since Nov 2016

16 Nov 2016, 09:27

No support

<p>I purchased a vehicle in June this year.</p> <p>in the beginning of October I was ****** from the atm,or after I visited the atm on my way home.</p> <p>I phoned mfc the Monday telling them what happened, and got told to wait for debit order to come back from their side.</p> <p>I did so.</p> <p>I said I would really like to get things back on track.</p> <p>two weeks later a very rude lady phoned me about the payment etc.</p> <p>We spoke about what happened etc. What made me very upset is some of the thingthings she told me/asked me... things like.</p> <p>"why did you draw money if you know you have debit orders"</p> <p>"how can you take money out of your account"</p> <p>"why did you only phone on the third"</p> <p>I'm sorry lady but this happened over a weekend and I phoned the money. </p> <p>how dare you ask me how can I withdraw money from my accounts?</p> <p>I did not plan on getting ******, we live in sa and these things happen - atm ******ies are real.</p> <p>besides the above mentioned problem, I have made numerous calls to Mfc and send email upon email. the matter is forever being investigated or the person handling the matter out of office.</p> <p>Do you want me to pay for the car, or do you rather want to come fetch it????</p> <p>HonestlyI wish I did not finance my vehicle with you at all, as customer service is non existent.</p>

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Replies (2)
Motor Finance Corporation
Motor Finance Corporation's reply16 Nov 2016, 10:33
Official

Good day Mr Seaward

We acknowledge receipt of your complaint.

I apologise for the manner in which this matter may have been handled.

I confirm your concerns are noted and we will be in contact with you to provide you with the most amicable resolution.

Kind Regards

Sharyl Naicker

Client Value Management

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Motor Finance Corporation
Motor Finance Corporation's reply18 Nov 2016, 11:02
Official

Good day Mr Seaward

Please be advised that MFC has tried to contact you several times with no success.

Could you be so kind as to respond to the correspondence forwarded to you,

alternatively you may contact us.

Kind Regards

Sharyl Naicker

Client Value Management

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