No Service & no regard for customers

My Father passed on in July 2020 We informed MFC and was advised the credit agreement had credit life insurance and we sent all documents that was requested, No communication from the business after document's were sent to claim on the credit life. Then from December 2021 and currently MFC have been making attempts to reposess the vehicle disregarding the credit life claim and all documents that was sent to the business. I am appalled by the way MFC conducts business A MfC legal representive contacted my mother and sister on the 31/01/2022 asking about the location of the vehicle as it's in arrearrs. They advised that there is credit life, the representative responded that the debt should be written off. Todate my sister is followed and further attempts to reposess without a court order or finalizing the credit life claim are made. What happened to treating clients fairly? MFC is violating all consumer Acts by not doing their job and harrasing us when we followed a process given by MFC which they cannot adhere too. The same representative who called had made an appointment to come to my home so we can finalize the matter on the 03/02/2022 @6pm Adri Vorster did not arrived nor answer calls. I am still shocked at the request to come to our home, again is this normal business practice?