CM
Christa M
1 reviews | Active since Aug 2011
20 Nov 2015, 14:28
No response to straight forward questions
After quite some period of not receiving statements, Kanela Molwelang (Menlyn Maine Legal Department) sent me a printout of transactions. I sent an e-mail on 15/11/2015 asking two questions: how was capital amount calculated & how was VAT adjustment calculated? <br> Did I get a reply? NO!<br> I then forwarded my e-mail to Louis Tankiso Masilo (Complaints Resolution Specialist: Client Value Management) on 17/11/2015 asking for him to ensure Kanelo gets back to me with a reply or otherwise to forward my enquiry to the correct person to assist me.<br> Did I get a reply? NO!<br> Why should it be SO difficult to get information from MFC?
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Replies (1)
Motor Finance Corporation's replyOfficial
20 Nov 2015, 14:58Hello ChristaMcEvoy,
Dear ChristaMcEvoy
I apologise for the poor service received and the dissatisfaction caused.
I confirm the matter will be addressed with both consultants to provide clarity and assist you speedily.
Kind regards
Farzaana Bhikhoo
Client Value Management
***
Dear ChristaMcEvoy
I apologise for the poor service received and the dissatisfaction caused.
I confirm the matter will be addressed with both consultants to provide clarity and assist you speedily.
Kind regards
Farzaana Bhikhoo
Client Value Management
***
Motor Finance Corporation's reply20 Nov 2015, 14:58
Official
Hello ChristaMcEvoy,
Dear ChristaMcEvoy
I apologise for the poor service received and the dissatisfaction caused.
I confirm the matter will be addressed with both consultants to provide clarity and assist you speedily.
Kind regards
Farzaana Bhikhoo
Client Value Management
***
Dear ChristaMcEvoy
I apologise for the poor service received and the dissatisfaction caused.
I confirm the matter will be addressed with both consultants to provide clarity and assist you speedily.
Kind regards
Farzaana Bhikhoo
Client Value Management
***