No response to emails, complete silence

I contacted MFC by email on 29 Feburary to let them know that I paid up my settlement before the date indicated (1 March) and was therefore requested to be refunded March's premium. They responded on 4 March saying that they will get back to me within 10 days.<br> <br> 12 Days have passed and I've received no follow up. I have sent them an email follow up and they have not responded. I'm unable to call them because the 0860 number cannot be called from outside South Africa and they don't even provide a number to call from abroad. No one has called me. I have my SA phone switched on all the time. <br> <br> I'm completely stuck and disgusted by the complete lack of response. If they want to take your money, they do that in a matter of hours. If it's them owing you money, of course they don't give a damn. <br> <br> A bunch of ***********, lax people, as usual.