NO RESPONSE ON COMPLAINT FOR 3 WEEKS

Item: Motor Finance Corporation
Rating: 2
Author: llewellyn F

MFC was very professional when taking my business ,however now that they are to investigate a complaint it seems like they are nowhere .

i logged a complaint on the 11/03/2020 and on the 17/03/2020 iin which i was advised that i will have an outcome within 72 hours , i sent follow up emails after 5 working days and was advised that mfc will get back to me in 24 hours . this has been the case 3 times .

can i ask that MFC please keep to their word and provide me feedbac regarding my complaint : ref Complaint reference No: *** and reference number # CRM ***1

i hope i wil get a response soon.

regards llewellyn

Helpful (0)

Replies (2)

Motor Finance Corporation's replyOfficial

30 Mar 2020, 17:48

Good Day Mr Fortune

We acknowledge receipt of your complaint.

A complaints resolution specialist with contact you soon.

We do apologise for any inconvenience caused.

Regards

Motor Finance Corporation's reply30 Mar 2020, 17:48

Official

Good Day Mr Fortune

We acknowledge receipt of your complaint.

A complaints resolution specialist with contact you soon.

We do apologise for any inconvenience caused.

Regards

llewellyn F's updateReviewer Update

03 Apr 2020, 11:05

Hi MFC

thank you for the reply ,but do note that it has been another 2 days , and still no feedback or any communication .i am beginning to think all this autometic responses are but just responses and no real work gets put in to assist customers

regards

llewellyn F's update03 Apr 2020, 11:05

Reviewer Update