No response from mfc

MFC refuses to assist regarding my account. Says under debt review.. yet there isn't any legal documentation.. I have since debt with the *****ulent debt company and complained via NCR ..2 years later and MFC still has me under debt review status ..numerous calls ans emails back and forth and no one seems to be able to assist...Ruan Botes from 2 years ago who said he will extend my contract by 2month more ..as the debt company never paid the stipulated amount .and Mr H Masinga since Jan this year ..who did nothing to help but send me another letter on the 17th stating my debt review application has been successfully? Who exactly app**** for debt review on the 17th Jan 2024? No answers no assistance a 5 year term contract is now sitting on 11 years this is so stressful and upsetting...as a single mom to have to deal with extra unnecessary stress.. MFC needs better ways of helping their customers I have never missed a payment since 2020.