No response despite repeated emails and calls

On 12 Oct I received an email quotation for balloon re-finance on account ********** 0001. I responded on 13 October, with no response from MFC. I then emailed MFC on 22, 23, 24, 25 and 30 October requesting confirmation and the way forward as the current agreement ends next week. No feedback was ever received except for acknowledgement of receipt from MFC Care on 24 October. I even phoned MFC and was told they would put a note on the system and someone would call me. As yet NOONE has called me and I still do not know what is the way forward