No response after logging a call two weeks ago

<p>I've submitted a request with all supporting documentation on 23/01/2017 and received acknowledgement of my email and the documents on the same day.</p> <p> <br />Since then, there has been no response from MFC. I have called in every day and found out that i am meant to speak to a 'team leader' called Bongani. Despite leaving messages for him every day, he does not call back.</p> <p><br />However, he cannot speak to me as the telephone at his desk is not working. I've also asked to speak with "anyone else who could help me" and left countless messages. No one calls back.</p> <p> <br />The service I've received from MFC is disgusting ! How can I be ignored for two weeks ?</p> <p><br />Please attend to my query and contact me urgently.</p>