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Hi,<br> <br> I have been trying to get through to arrears/collection the whole morning. You are being put on hold on for 4 mins then the system wants you to leave a message, after which the system tells you can't because the user mailbox is full.<br> <br> I came through once earlier but after giving my account number I was simply put on hold again after which the same \leave a message but can't story". There must be better support than this surely?<br> <br> Please give me an alternative to contact the department. I have used the online contact form as well without any response. Please understand that making arrangements is a process that cannot be delayed."""