No reply/ customer service in 2 months!

Feeling really frustrated with MFC, i have been an excellent payer since I have financed my car with MFC 2.5 years ago, never missed one payment, the week before lockdown I contacted them to ask for a 3 month payment break, the customer service agent gave me a email address to send the letter that I am on a no work no pay lockdown and give motivation. I have done that 3 times and this week it has been 2 months that I have not recieved any customer service. I understand this is a difficult time for everyone and they are overloaded but waiting 2 months, i think I am more than understanding. Now its getting close to my next payment date and because we are not getting a salary, not even the TERS covers the payment. The debit order will bounce and it will reflect badly on my credit record... This is with regards to Account number: ***.