HS
Henryshongwe S

1 reviews | Active since May 2012

30 Aug 2017, 17:13

No one really cares. Life goes on for them

*MFC will always be MFC. *NO VALUE FOR CLIENTS. *THEY HAVE LOT OF CLIENTS. *THEY DONT GIVE A DAMN ABOUT ONE CLIENT S OPINION OR QUERY BECAUSE THEY HAVE MILLIONS OF CLIENTS TO FOCUS ON. * THAT MEANS I AM A SINGLE DROP IN AN OCIAN.

I complained on Saturday about how they debited my money without any authorisation. Even though I had phoned and arranged my debit order with a consultant. It's sad cause a guy by the name of LOUIS MASILO phoned me asking for my IDENTITY NUMBER and he promised to call me back on Monday and he never bothered because I am not important and I am just a number to them. I will continue to wait for their call. I don't know if I should drive to their offices. WHEN you complain you never even get assistance. At 4pm tried callin them but there was no answer you hold for their call centre until you start sweating. MFC FOR YOU

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Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply31 Aug 2017, 08:16
Official

Good morning Mr Shongwe

Please note that a formal complaint against MFC has been logged. I have referred the matter to our credit control department to assist.

I will make a follow up for you today and ask the team leader that is dealing with the complaint to contact you urgently.

Please accept my apology for not coming back to you.

Kind regards

Louis Masilo