No feedback on the complaint made

Hello m.mbaswana@,<br> <br> Dear m.mbaswana@<br> <br> Thank you for raising your concerns with us.<br> I confirm the matter has been addressed with the dealership already and the mediation process is currently underway.<br> <br> The specialist handling the matter will be in contact with you to provide feedback.<br> <br> Kind regards<br> Farzaana Bhikhoo<br> <br> Client Value Management<br> [Email Removed]<br> === <br> <br> It's been a week now and no one has contacted from MFC or the dealership. I don't even know the status of the issue I reported on.<br> <br> Can you please give an update?<br> <br> Thank you,<br>