No feedback from Complians team

Nedbank/MFC I have been busy with an issue with them for the last 8 months. The feedback to them is poor. I even send a mail to the CEO Mike Brown complain office and Charmain do not come back to you at all. The charge you R 57.00 a month for services on the account, but cannot deliver this services to you. They take your money on their asset finance and when you question this they in the dark and do not response to the mail you send them. You need to check the calculations on your statements it was done incorrectly by MFC. I have ask them the following I need the daily interest. I need the days per month. I need a clear copy of contract. I need to see interest rate changes day and the interest calculated.<br> I hope you now understand why I require a refund for the R 57.00 per month. In my entire life I have never experience such bad service, a customer need to come back and show you your mistakes. How can I trust anything you send to me?<br> <br> I need to go back to the mail where I reflect the 1st instalment missing. That proof my point that this account was paid off, and the mistake reside with MFC.<br> <br> If you do not refund the R57.00 to my daughter I will bill you for my time and servi