No feedback!!

A week ago I was contacted by MFC with regards to taking out a MFC Service Plan. I was promised that I will receive the terms and conditions within 48 hours. However, after 3 working days I still haven't received the T&C's. I contacted MFC on Friday (10 April) and requested the T&C's once again. I was apologised to and it was promised that I will receive the T&C's within 24 hours. Once again, I received nothing. I contacted the call centre once again on Monday (13 April) to request the T&C's, and was once again told I would receive it within 24 hours. And still...NOTHING! Take note that I did request to receive these documents via email, and I have checked my spam folder as well (it is not there). I am on the verge of cancelling this additional cover product, because I refuse to pay for an item for which I don't know the T&C's. However, when taking out this product I was told that there is a 5 day cancellation period allowed without any penalties. This 5 day period is already over, and I haven't even seen any documentation regarding this product! Is this your way of making money???