GM
Gopolang M

1 reviews | Active since Jun 2015

03 May 2019, 12:33

No feedback

I have an account with MFC and my car has been written off. I sent several emails to MFC to get the outstanding balance so that the account can be settled I have even called them. I am not receiving any assistant. I was advised by the call centre agent that the designated personnel who is dealing with my account is Lesego to date Lesego has not called me to assist nor email me the information that i need. I have been calling her direct line but there is no answe ( ********** ) All consultants are not helping with nothing as they advised that they do not have information .

0
Replies (3)
Motor Finance Corporation
Motor Finance Corporation's reply06 May 2019, 11:46
Official
Good Day Mr Mothoagae
 
 We acknowledge receipt of your complaint.
 
 Your complaint has been assigned to a service resolution specialist.
 
 You will be provided with feedback.
 
 Kind Regards

Esmeralda Bagley
 
 Client Value Management.
 
 ***

GM
Gopolang M's update07 May 2019, 11:43
Reviewer Update
Esmeralda i am still waiting for someone to assist me, It has been over 48 hours without any help from you guys. The service that MFC is providing is very pathetic.
Motor Finance Corporation
Motor Finance Corporation's reply09 May 2019, 09:45
Official
Good Day Mr Mothoagae

Please advise if you were contacted by Lesego from our legal department.

Regards