No Customer Service Experience

I called in today and spoke to Thandi and I advised her I did not agree on the adcover from regent and I want a full refund because I took out cover with my insurance company as I was not aware she then advised me I need to speak to Regent. However I am paying my money every month to MFC not regent I told her I called regent and they told me I must speak to MFC because they did not receive payment from MFC. They advised me they will refund MFC and MFC must refund me. I spoke to Leandre de vet from regent. Thandi have no customer services experience whatsoever and I even told her I am going to move to another finance house and she tolf me okay. Clearly MFC dont value their clients. I am slready looking with another finance housd to take over my vehicle finance due to the patetic serbice I received from Thandi!