No Customer Service

Good day, I am in the process of buying my 11nt car(which 9 was done via MFC). I was not happy about the interest rate they were offering, so I decided to call in to see if they can better the rate. I was transferred from department to department, eventually I ended up in credit. A very tired, rude lady said she unable to assist, as I need to phone Audrey Raunberg(could have misspelt) & gave me her cell-number. To a loyal customer, this is very bad service. I already received very good quotes from the other banks(& they are also offering loyalty points, which they value me, although, I am not their customer). I even sent emails, which they do not reply to. I had no issues with MFC in the past, as their service level WAS top class, but with experience, they will be losing me. I will also spread this bad experience with family & friends RK Moonsamy