No customer care, no response.

It's been a week since MFC rep**** with a:

"We acknowledge receipt of your complaint; the same has been escalated to one our specailist members to contact you "urgently".

We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. "

So... where is this specialist who is going to attend to my issue?

Let's see if someone at MFC actually reads this complaint, or if they just copy and paste the same as written above...