No customer care

I was unable to pay my car instalment month of March. I had payment arrangement for this to be paid by the 1st of April when my original instalment goes off. however I was unable to make the behind instalment as the commission I was hoping for was not payable till end of April, with out any one calling me to assist in anyway. yes I will agree I need to make the call sooner to explain what happened and make another arrangement . but without warning MFC dives into my account and take what last little money I have till end of month. I have emailed Roelyn Oosthehuizen who advise she can take the email and speak to her manager to see if its possible to refund and set up a double debit 1st of may. there is no customer service whatsoever, yes a sms here an there. no calls. I would like to expect some one picking up the phone and saying \hi Mr Jackson, I see you are in arrears on your account but have seen the latest bill for April was paid, when can we expect the March amount paid? \" I would of happily explained my position and we could of put a resolution together right then and there"