No communication unless you have outstanding payments

I am debt review and my payment holiday during lockdown was cuffed by my debt agency. MFC being one of my accounts called and threatened to repossess unless arrear amount was settled as they have terminated the contract with rehab agency. I got a an email stating I have app**** for debt review and that my application was being processed. No one from MFC and Debt agency called to inform me about this. Looking at my account on their online portal it states that I have 100months payment period which is almost 10 years and I have been paying for 3years now, I asked for a statement which they sent and more confusing than the 100months term. As much as they were able to harass me when I was I errears the least they can do is call me when there is changes to my account, like when a third party is involved. Tried to call them but my call has been transfered, 20min holding and no answer.