NO COMMUNICATION

Hi, MFC is not communicating with their clients. Asking for statements to be mailed to me for 3 months now with not even one reply....<br> Emailed selfservice@mfc where they do not even have me on the database.... but handed me over to collections, this random dude showed up at my work to collect my car (without one phone call to me), which I have paid every month, they did not allocate my payments. So imagine the embarrassment at work...... Up to date, I have not received one statement..... I would love for someone to get back to me and firstly apologise for the embarrassment caused at my work and email me some documentation and statements please. why do I pay if I don not receive any track record of my payments......