NO ASSISTANCE OFFERED WHEN GOING ON MATERNITY LEAV

AFTER MONTHS OF PAYING ON TIME I AM NOW GOING ON MATERNITY LEAVE AND MY HUSBANDS MEDICAL AID DOES NOT COVER THE DELIVERY WHICH MEANS I MUST PAY CASH.NEVER EVER MISSING CAR PAYMENTS I NOW MAIL MFC TO ADVISE THEM I NEED A PAYMENT HOLIDAY BECAUSE OF M/LEAVE.AZEEZA SENDS ME AN EMAIL SAYING THEY FREEZE FOR 4 MONTHS I JUST NEED TO SEND PROOF OF ME GOING ON M/LEAVE FROM MY DOCTOR AND EMPLOYER.AFTER SENDING MY DOCS TO AZEEZA,ZUNGU AND TO CARE@MFC NUMEROUS TIMES , ZUNGU FINALLY COMES BACK TO ME AND TELL ME HE/SHE CANNOT HELP I MUST CALL HIS T/LEADER NADIA.ZUNGU NEVER OFFERED ME ANY HELP OR ASSISTANCE AND PASSED ME STRAIGHT TO NADIA WITHOUT GIVING A SURNAME FOR HER.NADIA SPEAKS TO ME HUSBAND AND REQUEST THE SAME DOCS I SEND NUMEROUS TIMES AGAIN.THERE CST SERVICES STINKS AND THE ONE SEND U TO THE OTHER.NO ONE IS ON THE SAME PAGE BUT I HAVE THE EMAIL STATING A PAYMENT FREEZE IS POSSIBLE.NOW.HOW MANY TIMES MUST I PROOF IM GOING ON M/LEAVE AND CANNOT AFFORD TO MAKE THE PAYMENTS BECAUSE OF UNFORSEEN COSTS.IS SOMEONE EVR GOING TO LOOK AT MY PAPERWORK I SENT AND ASSIST ME OR ARE THEY GOING TO KEEP ON PASSING THE BUCK.I SEE MYSELF AS A GOOD CST.WHO NOW NEED THERE ASSISTANCE WHICH THEY CANNOT OFFER.