1 reviews | Active since May 2017
No assistance from MFC!!!!!!!
I purchased a VW Polo 1.6 Comfortline from Quality Auto in Centurion in September 2016. The vehicle was delivered to me in Cape Town and seemed in working order at the time it was delivered. On 16 April 2018 I took the car to a local mechanic to replace disk pads because the steering wheel was rattling when slowing down from a high speed. The car was washed and wouldn’t start again. The car was taken to Stellenbosch VW where they worked on it for 4 months discovering that the LED light which shows warning signs on the car was removed. During the 4 months, a new cluster, control unit, lock set and new keys had to be replaced. After the car was returned to me a long list of problems were noted which included ABS system malfunction, no airbags was in the car, the seatbelts had to be replaced, the water cooling system was leaking. ABS system and airbags are standard features of the VW Polo, and hence the reason why I sold my older version for a newer year model. Not knowing that I am now left with more problems than before. VW Stellenbosch found that the car had no airbags and ABS system was malfunctioning and never noted because the LED was removed. The owner of Quality Auto is a disgrace to the VW brand and left me doubtful to purchase another VW. The company, Quality Auto is currently in deregistration process however the owner Mr Bradley Beukes is operating within a new company, Auto unique in Centurion. The matter was reported to the Motor Ombudsman of South Africa, but due to no response from the owner the case was closed. I then reported the matter to the National Consumer Commissioner. It is really disappointing that MFC has not done anything to assist with the progress of the matter, after I was informed that MFC would “back” the case at the Ombudsman. All MFC cares about is whether you pay your instalments. They have done nothing regarding the matter- not withdrew the dealership’s financing and yet continue to allow dealers like Mr Beukes to continue trading, leaving the clients with major problems to fix themselves after paying an instalment on a standard VW polo expecting to get what you pay for. The matter has been reported since August 2018 and I’ve been paying to drive an unsafe vehicle.
We acknowledge receipt of your complaint.
Please can you respond to the email correspondence sent to you.
Kind Regards
Sharyl Naicker
Client Value Management
*** / ***
We acknowledge receipt of your complaint.
Please can you respond to the email correspondence sent to you.
Kind Regards
Sharyl Naicker
Client Value Management
*** / ***
