No Assistance

I called the call centre as I was wanting settlement on m vehicle. I can no longer afford the car and have been given an offer on it. The offer and the settlement is an amount of R 12 000. I asked the lady at the call centre if there is anyway possible the bank could have a look at this for me and see what they can do and see if they can make a plan and the answer was no. So the bank is prepared to put someone in more debt than helping them out - Great!