NO ASSISTANCE!

So disappointed! MFC is so quick to hand out your contact details to Regent Insurance Company. But when it comes to assisting their client due to Regent Insurance issue. They just tell me to contact Regent and put the phone down!! Last week Thursday/Friday Regent Telesales lady called me trying to sell me a MFC Value Added Product. I told the lady I don't want it if it cost extra. She assured me it is already included in my monthyl instalment and she was just calling to inform me on the product. Now I see this morning additional R112.79 has been added to my monthly instalment!! I have managed to cancel this product but I've been told it takes 21 days and this month it will still be debited off my account???? Then MFC tells me I should contact Regent to speak to them regarding it not being debited off my account??? WHY SHOULD I PAY THIS DEBIT ORDER THIS MONTH FOR SOMETHING I DIDN'T ASK FOR???