No assistance

I contacted MFC towards the end of March to make payment arrangements on my installment for the end of March as I knew I would not be able to make payment. It was too late in the month to cancel the debit order. I then called again after the debit order was returned to make arrangements to pay the arrears over three months. I was told they were going to debit my account again so should phone later in the month. I told them it would not go through. I then got an e-mail and sms saying my account was in arrears and a number to phone. When I called the number it does not exist.<br> I have e-mailed Ledwaba to arrange payment and her response was that her manager was not happy with my excuse. I then received an sms saying that my account will be handed over to an external consultant in the next 5 days. This is unacceptable as I have made numerous people aware and I am trying to make arrangements. Why do they put on their website different payment options for arrears amounts when they actually will not assist.