Need urgent help!

Yesterday I phoned and emailed MFC asking for a refund (I paid and MFC also deducted.

Followed up twice today (morning and just now), no-one has received my email (I also forwarded the same email after the first call today).

I made it very clear that this is very urgent to the agent and I asked the agent to follow up and call me back when there is any news but just got a "noted".

Please! I've got debit orders that need to come off my account, put food on the table, groceries, school fees, etc and I've been trying to get this sorted out this yesterday but no sense of urgency from MFC.