Need a settlement letter - service is beyond poor

Beginning of 2005 I purchased a vehicle that was financed through MFC. The loan was settled many years ago.

I have now subsequently sold the vehicle and the new owner is having difficulty registering the vehicle onto his name, because MFC is reflecting as the Title Holder of the vehicle on the certificate of registration. I need a settlement letter from MFC, but am not getting any assistance anywhere.

It has now been a week of calling MFC every day after sending an email to the emails address given ********** . on my initial call I was tolf it will take 24 hours. We are now told that because it is so long ago, the information is archived and needs to be retrieve from there. Surely in a world of technology it should not be difficult to find.

Can someone please take ownership of this and provide a letter confirming we have settled MFC - as we rightfully did MANY years ago.