Nedbank's Service Decline Has Reached Unacceptable Levels

I'm seriously reconsidering my relationship with Nedbank due to their astonishing decline in service quality. My recent experiences have been absolutely frustrating:

Unauthorized Deduction & Refund Nightmare Nedbank/MFC deducted an unauthorized R4,661 from my account and has been dragging their feet for over a week to refund it. This has cost me 6 hours on the phone, 23 separate phone calls, and 4 emails - yet the money still hasn't been returned. Completely unacceptable!

Email Update Failures I've tried 4 times to change my email address. I received 3 confirmation emails saying it was done, yet every time I called in the past week, I discovered it still hadn't been changed. How can a bank not handle something as basic as updating contact information?

Customer Service Issues When calling Nedbank and/or MFC, you either cannot understand the person helping you, or they lack the knowledge to advise properly. The frustration of dealing with this institution has become overwhelming. All they do is apologize... I suggest they start improving and stop apologizing. The service is pathetic!

Outdated Systems & Harassment About Closed Accounts I haven't had a Nedbank Business Account or POS system since 2018 - yet I still receive threatening SMS's and emails to update my FICA otherwise I will not be able to use my POS system. Serious People - how long does it take this pathetic bank to update their system and to see I do not have any business-related accounts with you? Seven years later.... wow, why am I not surprised.

I'm sharing this so other consumers can be aware before choosing Nedbank as their banking partner. I've been a loyal customer but am now actively looking at alternatives after these experiences.