BN
Bonnie N

1 reviews | Active since Mar 2015

03 Aug 2015, 20:01

Nedbank securing their debt in unfair dealings

I challenge Nedbank Customers in Northgate Mall area to remember the Nedbank Branch being evacuated one Saturday afternoon at 13H00 at month end in June 2015 after queuing for over an hour and were told some lie about a bomb scare or the systems were *******. Yes Nedbank Systems are very *******, as there was no bomb scare as the shopping centre was unaffected.<br> <br> I am unemployed since November, experiencing hardships as a divorced lady with 2 young kids under 16 years old. <br> <br> I am a professional accountant and tax practitioner and make less than R12 000 but Nedbank MFC present their debit order on my Standard Bank current account, notwithstanding being told verbally on recorded for quality purposes telephone call and backed up by email correspondence that I will pay from Nedbank by stop order the rearrangement amount. <br> <br> June 2015 MFC got duplicate payment of R3806 preventing me paying any other of my creditors. <br> <br> While queued at Nedbak Northgate and was told by two supervisor's \I WAS IN THE RIGHT QUEUE TO REVERSE A STOP ORDER". The teller instructed me it was not policy to reverse Nedbank Group SP's. Its my money"

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Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply04 Aug 2015, 09:28
Official
Hello BonCheri1,

Dear BonCheri1

I apologise for the poor service received and inconvenience caused.
I confirm your concerns regarding payment method is noted and a specialist will be in contact with you to assist.

Kind regards
Farzaana Bhikhoo

Client Value Management
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