Nedbank MFC – Where Customers Go to Be Ignored

I recently tried completing a vehicle finance application on Nedbank’s MFC online platform. The process was a nightmare.

First, the system kept kicking me out when I tried uploading documents. After repeated failures, I called the call centre and chose the “online app finance” option. I called FIVE times with no answer. On the SIXTH try, someone finally picked up – only to chat casually with a colleague while I sat saying “hello” for over three minutes, completely ignored.

I tried again and again but the service was just as bad. Eventually, I had no choice but to ask the dealer to complete the application from their side.

It’s shocking that in 2025, with all the technology, AI, and promises in flashy adverts, Nedbank still can’t get the basics right. Service is the foundation of any business – and this is where Nedbank is failing its clients.

Unless Nedbank urgently improves, they risk losing clients not because of competition, but because of poor service standards. This review is not to vent but to warn and hopefully to push Nedbank to prioritize what really matters: their customers.