Nedbank MFC Poor Service

I’m really let down by MFC. They hardly send me statements for my vehicle finance account and whenever I call requesting I’m sent from pillar to post. I want to know what my settlement amount is the keep putting through to a particular line that’s never answered. This is terrible customer service. I want to close the account and purchase another vehicle and I can guarantee that Nedbank MFC has lost me as a client. Revolting service.