Nedbank MFC is full of ****s

I sent an email to *** on the 26th August with my documents to prove that I'm currently unemployed and to apply for relief on my vehicle finance, after being advised to do so being a collections agent who I told that I had been trying to apply for relief and was sent from pillar to post. I've never received a response to my emails, even after emailing asking for feedback. I have called MFC twice after, asking for feedback. The first lady I spoke to told me that my application was approved and I would get the confirmation in no time, but now a month has passed with no confirmation. The second lady told me that someone made a mistake when escalating my matter and it was sent back to them and she said I would get an answer within 48 hours, but It's been two weeks now with no feedback. Instead of getting feedback on my application, I've been receiving notifications from MFC about my account being in arrears. This is such poor service. This is showing that Nedbank is claiming to offer relief for loans when you actually don't care about this service because I'm of no value to you without employment. The question is what happens when I do get employed again as I have some prospects right now? Will you start treating me like I'm worth something to you then?