Nedbank MFC Disgusting treatment of clients

I am on debt review. I have fallen behind on 3 car payments due to the lock down. My installments gets paid by debt review and the arrears of +- R6000, I have paid R4000 and there is a balance of R2298.35 in arrears. I own up to that, but what what frustrates me is that when I called Joyce Masemola to make arrangements, she flat out refuses to help me make any arrangements and sets collectors up to repossess my vehicle, like i am a common ********. I have never in my life been treated so rudely by a bank or any other instance. Everyday receiving threats from collectors and even having them show up at my place of work. If i refused to pay or I am avoiding them, by all means, but I am the one phoning to make arrangements.