Nedbank MFC - Disgusting customer service Ben van der Merwe

MFC - Are literally the worst communicators in Banking South Africa.

when i eventually got hold of a someone to help me... Ben van der merwe who was exceptionally rude to me over the phone shouting that had to pay the outstanding amount i fell behind on which was only two payments. I pay my installment each month with a bit extra to make up the shortfall , I asked Ben if i could set up an arrangement to add in the extra amount of the remaining period of my contract and he refused saying i had to pay the lump sum owed. I then tried getting hold of his supposed supervisor Godfrey Mpho More , this is a joke as the number MFC divisions give you is engaged and goes straight to an automated message. Each time i call , the perosn takes my id and tells me they have logged a messgae for him to call me , which hasnt happened in 2 days... they will refuse to put you through to anyone except the person allocated to your account and in this case it is Ben van der merwe , who is a vulgar and rude person.