NEDBANK INSURANCE BROKERS, MADE ME A GHOST

This 1star goes to Innovation Group, a division of NEDBANK. I have been mislead few times, but this is the worst of them all. I signed up for this policy, under the impression that my car's engine and machanical parts will be covered. What a huge mistake. After paying my premiums for the past 11 months, I suddenly became a ghost. My cars engine warning light came on, and stayed on. Being someone with no machanical experience, I contact the service Centre, who serviced the car in Dec25, when no alerts were detected. He checked it, at the earliest possible time. The diagnostic test shows the problem and I immediately informed Innovation. I sent 2 emails,explaining and ask for clarity on how to submit a claim, if I do have a legitimate claim. Up until this moment I'm just a ghost, with a ghost claim, while my money is not a ghost. So bad, that it breaks my heart. Just recovering from a stroke, and someone who protects his assets, be treated like a ghost, is the worst form of misleading I came across in a long time. They painted the picture to beautiful, just to get into your finances. The roadside assistance I received from them, makes me wonder if I'm dealing with the same company. That was 5 stars, outstanding. Let this be a warning to everyone reading this. Don't trust what these kind of companies tell you, nor their documents. Reason being, that I've submitted all the relevant documents, as per the contract, but still, I'm a ghost.