Nedbank bad customer service

I called Nedbank 6 September 2021 on their mobile banking line *** with the hope they will assist me in opening a bank account, assisted by Reece Malcom Craig. Chased Nedbank daily to check if the account is active in order for me to deposit money into the account and it is not till today and non of the staff could pick up the account number that was provided to me by Reece via email (Nedbank salary confirmation letter). I also went to the branch Mall of Africa, did not get help, still cannot pick up the account number provided to me. The whole day I am chasing and no one see to understand the issue. All I am getting is sorry mam, we will fix it. I must say this is worst customer service I have ever received from the bank. "LetsSwitch" it is non existence because I have to do it myself says one the agents. Today is the 4th day, never received a card nor a notification from Nedbank instead a trail of phone calls with no progress. The staff is ***********.