Nedbank and MFC services is disgusting and below par...

I cleverly have had the most dissapointing experience with Nedbank, but I know for sure that my matter will end with ombudsman. Each time I call the call centre I advise them I have taken out the extended warranty and service planm on my car. And each time these consultants told me I don't have a service plan. Finally I got angry, and requested Team leader or managers for help. And I spoke Shawn Filander, and to be honest, I found him not so friendly, like he did me favor in his service and that my opinion. So about 4 week I called the Nedbank call centre again (what a waste of me airtime) cause I received a document from MFC which I did not understand and what a waste of time and money...I emailed Shawn Filander with this matter and told him how disgusted I was with the servicec, no response not even call back. I send him an email again advised him I am going to escalate matter to Hello Peter, cause I know that I get better at hello Peter. Yet no response from Filander. So i decided it time to place my review on hello peter. And believe it or not my matter will end up at the ombudsman, guaranteed. Imagine Nedbank ask me to move my business too them, I would have been such a fool, with thus disgusting service. But I don't blame consultant's for this, but the leaders at Nedbank, CEO's Managers Teamleaders and those who are in position to get great service. Will relay my matter to the ombudsman with next coming day.

Chantelle Mackenzie *** / ***