NED BANK BRANCHES AND MFC POOR SERVICE!!!PATHETIC!!!! UNPROFESSIONAL

on 31/3/2022 MFC agent Roelyn Oosthuizen calls me saying my car account is in arrears for 2 months. I said THE IS NO WAY!!!! MY BANK ACCOUNT IT HAS BEEN DEBITED!!!! I send her my bank statements and she said she will send it to her manager as they were experiencing system problem. On the 6/4/2022 she rep**** to my email of statement saying the debit was reversed, I TOLD HER NOT A CHANCE AS THIS IS MANDATED DEBIT ORDER EVEN MY BANK WON"T BE ABLE TO REVERSE IT!!!! On the 7/4/2022 i sent her followed up email, she never respond. On the 12/4/2022 followed up with her again still not responding to my email. On the 14/4/2022 i getting an email of Arrears from *****goa Lehutso called her and told her i have spoken to Roelyn still waiting for Feed back, Lehutso said i must send her email that i sent to Roelyn i did , She never rep**** to me till today 21/4/2022. On the 19 sent 4 follow up to Roelyn NEVER RESPOND!!!!! . On 21/4/2022 MY ACCOUNT WAS DEBITED WITH 2 INSTALLMENTS!!!!! Called MFC call centre trying to Get hold of Roelyn and Lehutso NO WHERE TO BE FOUND!!!!! Phone rings I chose option 2, The forward my call to Lehutso Not ANSWERING!!!!!! I went to NED BANK BRANCH WATER FRONT BLOEM TRYING TO GET HELP THEY GAVE ME PHONE TO CALL MFC STILL NOT BEEN HELPED AT ALL!!!!!!. I LOGGED COMPLAIN ON THEIR WEBSITE GUES WHEN THEY WILL CALL ME AFTER 24HRS!!!!! NEVER EVER USE NED BANK WHEN BUYING A CAR!!!!!!! MFC IT'S PATHETIC!!!! UNPROFESIONAL!!!!!!