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Melany M

1 reviews | Active since Jan 2020

22 Jan 2020, 11:05

My car was paid for and settled in April 2019. I have sent proof of payment a million times. Still no registration papers received and lawyers calls continue

Hi there @mfcsouthafrica @nedbank My car was paid for and settled in April 2019. I have sent proof of payment a million times. I even had the company who did the payment for me as I was on debt review send the correspondence and proof of payment to MFC too. I have visited the Edenvale branch in person who also sent the said proof to MFC in Pretoria. To date, I have MFC lawyers demanding payment from me. I should have received my registration papers as well as been credited for additional money I have paid in to prevent them from repossessing my vehicle. Today I received another call from the attorneys asking for payment. The lawyer has given a telephone number for MFC and no one answers the line. Her advice is to go to the MFC branch in Pretoria but I cannot find an address???? Someone please help me before I lose my mind!!!! ***

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Replies (3)
Motor Finance Corporation
Motor Finance Corporation's reply22 Jan 2020, 11:15
Official
Dear Melany Muraour

We acknowledge receipt of your complaint.

Your complaint will be investigated and we will revert with feedback.

Kind Regards
Client Value Management
MM
Melany M's update22 Jan 2020, 11:21
Reviewer Update
Thanks
MM
Melany M's update28 Jan 2020, 09:39
Reviewer Update
It's been almost a full week since my I initial review. I had an email from MFC from an agent, Sharyl. Who claims MFC cannot trace the payment from npda. Npda responded to her giving her the correct information with dates, reference number, amount paid over, along with the npda proof of payment and there has been no acknowledgement of this email or follow up from MFC. I also resent this email putting all the information in a very simple easy way for MFC to look into again on Friday early morning. No response again. No acknowledgement of my email by Sharyl or the complaints@mfc email I cc'd. I called Sharyl's direct line this morning. No answer.
I'm highly frustrated and irritated by this. Shocking service. Shocking admin. I will most likely never recommend nor purchase another vehicle through MFC unless I have no other options!!!