Motor vehicle

I had arrears for one month and they requested my car to be uplifted by collecting department immediately after I made a payment arrangement now I can’t pay for my car, I’m told to call a relevant person that I can’t get hold of him whose name by Itumeleng bokaba # *** Because he is holding everything for the vehicle, Which is bulli**** now when I call MFC to deduct their money I’m told about this person that I can’t get hold of him