Motor Finance Corporation - Shocking Customer Service

I'm sharing this on behalf of my employer who has been struggling to get a basic "Paid up" letter of his account which was settled in 2015. Since Saturday the 14th of March 2026 we have been battling with phone reps over repeated calls, hangups and redirection to still have zero outcome. He has managed to get paid up letters very quickly from other institutions but NOT from MFC. The level of competency leaves allot to be desired. Shocking service, or lack therof.