MOST PATHETIC SERVICE EVER!!!!!

Innovation group are a bunch of ******* I took a warranty out in 2016 never claimed the extended in 2018 of R6295. 00 in July 2018 but to my surprise after cancelling policy they decided that I'm only due a refund of R2838. 43 saying that after they deduct commission that's what Ill get. Meaning I paid almost R4000. 00 in service charge for one month.!!!!! Is this what companies are doing now. A call centre manager stated that I shouldn't worry Mfc will pay the balance of the refund just spoke to a consultant and they say that whatever is paid to them will be refunded to me innovation train staff to lie, rob, and ***** from customers. I hope this was a mistake and that my full refund will be paid minus the one month I was with them.???? The send a policy stating your policy total contribution is R6295. 00 they should always say don't claim or expect a refund. Very disgusted customer. Ryno O'connor policy number MFBN002094